Refund Policy

Last updated on Sun 14th 2024

At Start Insights, we strive to provide high-quality digital products to meet the needs of our customers. However, we understand that there may be instances where a refund is necessary. Please review our refund policy below to understand your rights and obligations regarding refunds for digital products purchased from us.

1. Eligibility for Refunds

‍Due to the nature of digital products, we only offer refunds under specific conditions:
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‍Defective Product: If the digital product you purchased is found to be defective or not as described, you are eligible for a refund.
‍Non-Delivery of the Product: If you do not receive the digital product you purchased, you are eligible for a refund.
‍Unauthorized Transaction: If the purchase was made without your authorization, you are eligible for a refund.

2. Refund Request Process
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To request a refund, please follow these steps:

‍1. Contact Us: Send an email to scaleup@startinsights.io with the subject line "Refund Request - [Order Number]".
Include the following information in your email:
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Your full name
Order number
Date of purchase
Reason for the refund request
Any relevant supporting documentation (e.g., screenshots, error messages)

‍2. Review Process: Once we receive your refund request, our team will review it within 7 business days. We may contact you for further information or clarification if needed.

3. Decision: After reviewing your request, we will notify you via email of our decision. If your refund is approved, the refund will be processed within 14 business days.

3. Non-Refundable Situations
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‍We do not offer refunds in the following situations:
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Change of Mind: Refunds will not be issued for change of mind or personal preference.
Misuse or Abuse: Refunds will not be issued if the product has been misused or abused.
Expired Refund Period: Refund requests made after 30 days from the date of purchase will not be considered.

4. Refund Method
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‍Refunds will be issued using the same payment method that was used for the original purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

5. Contact Information
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‍If you have any questions or concerns regarding our refund policy, please contact us at scaleup@startinsights.io. Our customer support team is here to assist you.

Start Insights
Address: 2nd Floor, Sona College of Technology,
Sona Valliappa Block, Sona Incubation Foundation,
Junction Main Rd, Salem, Tamil Nadu - 636 005.
Email: scaleup@startinsights.io

‍Thank you for choosing Start Insights. We appreciate your business and are committed to providing you with the best service possible.

This refund policy is effective as of [July 2024]. Start Insights reserves the right to modify this policy at any time without prior notice. Please review this policy periodically for any updates.

Note: This policy is intended for digital products only and does not apply to any physical products or services that may be offered by Start Insights.